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Client Support Officer (Cantonese Speaker)

Salary undisclosed

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The customer support officer is an administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

Key Roles and Responsibilities:

  • Provides an administrative support service to the Managed Services Client Service Desk team
  • Provides entry level administrative tasks as required by the team
  • Ensure the correct escalation procedure is followed on all critical calls and requests
  • May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
  • Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation
  • Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
  • Work for 2 days and 2 days off arrangement per week

2 shifts a day: 7am to 7pm or 7pm to 7am

Example: Monday & Tuesday : WORK, Wednesday & Thursday : OFF

*There will be a scheduled duty roaster which they will follow.

Required Experience:

  • Able to speak Cantonese when communicating with clients from Hong Kong
  • Fresh graduates are encouraged to apply
  • TRAINING IS PROVIDED