HOTEL FRONT DESK OFFICER
Salary undisclosed
Apply on
Original
Simplified
RESPONSIBILITIES
- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- To make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Manage conference room bookings and scheduling
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- To inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
- Any other duties as directed by Management/Superior from time to time.
EDUCATION BACKGROUND REQUIREMENT
- Min SPM, STPM or Diploma in any field (without experience can apply to).
- Fresh graduates are encourage to apply.
- Required Language (s) English and Bahasa Malaysia.
- Other Language will be added advantage.
EXPERIENCE / SKILL REQUIREMENT - Working experience in Hotel is an added advantage.
- Customer oriented, excellent interpersonal skills, high responsibility attitude, dynamic & pro-active.
- Extensive experience in PMS system is an added advantage.
Job Type: Full-time
Schedule:
- Rotational shift
Language:
- English (Preferred)
- Malay (Preferred)
Similar Jobs