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Customer Service - Travelling/Reservation (Cyberjaya) Basic up to RM4500 #GVC2#

Salary undisclosed

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Project: Travelling / Reservation / Hospitality Project

Job Responsibilities:

  • Understand customer enquiries and respond via applicable channels: email, chat etc
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job Requirement:

  • Basic Salary RM4000 - RM4500
  • Fixed Allowance
  • KPI Allowance
  • Shift Allowance
  • Able to work Rotational Shift (24/7)
  • Min SPM
  • Preferred with Customer Service Experience
  • Diploma/ Degree Fresh welcome to apply
  • Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.