Customer Service - Travelling/Reservation (Cyberjaya) Basic up to RM4500 #GVC2#
Salary undisclosed
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Project: Travelling / Reservation / Hospitality Project
Job Responsibilities:
- Understand customer enquiries and respond via applicable channels: email, chat etc
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner by following to processes
Job Requirement:
- Basic Salary RM4000 - RM4500
- Fixed Allowance
- KPI Allowance
- Shift Allowance
- Able to work Rotational Shift (24/7)
- Min SPM
- Preferred with Customer Service Experience
- Diploma/ Degree Fresh welcome to apply
- Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
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