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Customer Experience Representative (Live-Chat)

Salary undisclosed

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Job description:

Customer Service role for Mandarin Speaker (WFH/Remote Work) is open for hiring!

Job Scope: CS for Live chat only

Shift: 24x7 (5 shifts available)

Intake Date: 25 October 2024

Training: Form 25/10/1024 - 8/11/2024 (2 weeks)

Salary package: RM2,400 - RM2,800

Criteria:

1) Customer Service with at least 1-2 years experience.

2) With Live chat in the contact center experience (if any).

3) Basic knowledge about crypto.

4) Good command of English.

5) Fluent in English & Bahasa Melayu.

Interested? Contact me (Call/WhatsApp) for a screening!

http://wa.me/60163879330

Responsibilities

· Resolve customer complaints or feedback via phone, email, chat support, or social media.

· Greet customers warmly and ascertain the problem or reason for calling.

· Identify and assess customers' needs to achieve satisfaction.

· Build sustainable relationships of trust through open and interactive communication.

· Provide accurate, valid, and complete information by using the right methods/tools.

· Handle queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Job Requirements:

· SPM (with 1-2 working experience as a Customer Service in Contact Centre.

· Minimum of one (1) year of experience in Customer Service/Retail from banking or finance industries.

· Bachelor's degree or above i.e. fresh graduates accepted, provided they have an Accounting / Finance / Banking education.

· Candidates must be able to communicate fluently in Mandarin.

· Ability to multitask, flexibility to work on rotational shifts, prioritize, and manage time effectively.

Benefits:

· EPF/SOCSO

· Annual Leave

· Medical Leave

· Work From Home

· Training Provided