Customer Experience Representative (Live-Chat)
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Job description:
Customer Service role for Mandarin Speaker (WFH/Remote Work) is open for hiring!
Job Scope: CS for Live chat only
Shift: 24x7 (5 shifts available)
Intake Date: 25 October 2024
Training: Form 25/10/1024 - 8/11/2024 (2 weeks)
Salary package: RM2,400 - RM2,800
Criteria:
1) Customer Service with at least 1-2 years experience.
2) With Live chat in the contact center experience (if any).
3) Basic knowledge about crypto.
4) Good command of English.
5) Fluent in English & Bahasa Melayu.
Interested? Contact me (Call/WhatsApp) for a screening!
http://wa.me/60163879330
Responsibilities
· Resolve customer complaints or feedback via phone, email, chat support, or social media.
· Greet customers warmly and ascertain the problem or reason for calling.
· Identify and assess customers' needs to achieve satisfaction.
· Build sustainable relationships of trust through open and interactive communication.
· Provide accurate, valid, and complete information by using the right methods/tools.
· Handle queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Job Requirements:
· SPM (with 1-2 working experience as a Customer Service in Contact Centre.
· Minimum of one (1) year of experience in Customer Service/Retail from banking or finance industries.
· Bachelor's degree or above i.e. fresh graduates accepted, provided they have an Accounting / Finance / Banking education.
· Candidates must be able to communicate fluently in Mandarin.
· Ability to multitask, flexibility to work on rotational shifts, prioritize, and manage time effectively.
Benefits:
· EPF/SOCSO
· Annual Leave
· Medical Leave
· Work From Home
· Training Provided