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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Senior Client Services Specialist

  • Full Time, onsite
  • Axi
  • Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time Add expected salary to your profile for insights, Malaysia
Salary undisclosed

Apply on

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Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

Join our dynamic team as a Senior Client Services Specialist, where you will play a pivotal role in delivering exceptional stakeholder support and ensuring a seamless experience for participants in the Axi Select program. This role is perfect for seasoned Customer Service Executives with a robust background in the Forex market and extensive experience with the MT4 trading platform. You will be at the forefront of resolving trading-related issues and enhancing our service standards.

Your EDGE assignment/You will

  • Provide timely and professional responses to client inquiries across various social communities, including Zendesk. Address internal Axi Select queries through Jira tickets with expertise and efficiency.
  • Utilize your deep understanding of MT4 to investigate and resolve errors related to Axi Select. Oversee the copying process, ensure accuracy, compare MT4 statements, and request necessary adjustments. Restore client accounts promptly and effectively resolve trading issues.
  • Escalate complex issues to developers and relevant teams, collaborating closely with various departments to tackle technical and operational challenges. Your insights will contribute to continuous improvement initiatives.

Are you the one?

  • Proficiency in MS Excel and a solid grasp of the MT4 trading platform are essential. Basic knowledge of REST API is a plus.
  • Demonstrated ability to compare data from multiple sources with strong attention to detail, precision, and stress resistance.
  • Extensive experience in customer service within the Forex industry, with a proven track record of handling complex client issues.
  • In-depth understanding and hands-on experience with the Forex market are required.
  • Familiarity with Salesforce and Zendesk will be advantageous.
  • Exceptional communication skills, with the ability to convey technical concepts clearly and effectively.

Axi's bag of delights

  • Competitive and attractive compensation.
  • Extensive learning opportunities, such as professional training and certifications and soft skills development.
  • 21 annual leave days per year.
  • Health Insurance
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