Helpdesk - Mandarin & Japanese Speaking
- Full Time, onsite
- NTT DATA SERVICES MALAYSIA SDN. BHD.
- Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time Add expected salary to your profile for insights, Malaysia
Salary undisclosed
Apply on
Original
Simplified
Job Description:
- Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
- Record, Update and Escalate Support issues to the next level in a timely manner.
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration and maintenance.
- Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
- Seek, Suggest, Evaluate and implement process and Technology improvements.
- Willing to learn & grow in other IT Business areas
Requirements:
- Primary/Secondary School/O Level, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma in IT or non-IT.
- Excellent Mandarin & Japanese written and verbal communication skills.
- Fresh graduates are encouraged to apply.
- Exceptional customer service skills.
- Great Team player
- Great communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug finding, and resolution
- Ability to work independently within a diverse global team
- Basic IT software and computer hardware troubleshooting knowledge and skills (Windows and Microsoft Environment)
Preferences:
- Fully remote work in Malaysia
- Shift Timings: 9x5 support
- Flexible and willing to work in a Rotational 24*7 The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.
Similar Jobs