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Helpdesk - Mandarin & Japanese Speaking

  • Full Time, onsite
  • NTT DATA SERVICES MALAYSIA SDN. BHD.
  • Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time Add expected salary to your profile for insights, Malaysia
Salary undisclosed

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Job Description:

  • Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
  • Record, Update and Escalate Support issues to the next level in a timely manner.
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration and maintenance.
  • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
  • Seek, Suggest, Evaluate and implement process and Technology improvements.
  • Willing to learn & grow in other IT Business areas

Requirements:

  • Primary/Secondary School/O Level, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma in IT or non-IT.
  • Excellent Mandarin & Japanese written and verbal communication skills.
  • Fresh graduates are encouraged to apply.
  • Exceptional customer service skills.
  • Great Team player
  • Great communication skills, comfortable working with various stakeholders
  • Strong troubleshooting skills, bug finding, and resolution
  • Ability to work independently within a diverse global team
  • Basic IT software and computer hardware troubleshooting knowledge and skills (Windows and Microsoft Environment)

Preferences:

  • Fully remote work in Malaysia
  • Shift Timings: 9x5 support
  • Flexible and willing to work in a Rotational 24*7 The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.