IT Support/ IT System Engineer - Apple Device & Mac Specialist

About KKday

KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs.

KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the world. KKday has also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.

MIS Engineer

Are you a tech-savvy problem solver with a passion for Apple products and a knack for resolving complex hardware and OS issues? We are seeking a highly skilled and experienced Systems Engineer to join our dynamic team. As a Systems Engineer, you will play a pivotal role in ensuring the seamless operation of our Mac-based infrastructure and provide exceptional support to our users.

Responsibilities:

1) MAC Hardware Troubleshooting and Maintenance:

• Diagnose and resolve hardware issues on various Apple devices, including MacBooks, iMacs, and peripherals.
• Perform regular hardware maintenance to keep our systems running optimally and extend their lifespan.

2) Monitoring, Analyzing, and Troubleshooting OS System Issues:

• Monitor system performance and proactively identify and resolve OS-related issues.
• Conduct in-depth analysis of OS problems and implement effective solutions to enhance system stability.

3) Application Installation/Configuration and Training:

• Assist users with the installation and configuration of applications on Mac systems.
• Provide training sessions to help users maximize their productivity and utilize software efficiently, including printer settings and other peripherals.

4) Devices Security Compliance Check and Anomalies Monitoring:

• Ensure Apple devices are compliant with security policies and industry best practices.
• Monitor devices for any unusual activity or security breaches and take immediate action to mitigate risks.

5) Assisting with Devices Maintenance and Updates during Onboarding/Offboarding Processes:

• Facilitate the smooth onboarding and offboarding of employees by configuring and updating their devices accordingly.

6) Assisting with Network and Telephone System Troubleshooting:

• Collaborate with the IT team to troubleshoot network and telephone system issues that may impact Apple devices.

7) APAC MIS Issue Support:

• Occasionally provide onsite and remote support for APAC (Asia-Pacific) region-related IT issues.

Preferred Qualifications:

• Certifications: ACiT (Apple Certified iOS Technician) and/or ACMT (Apple Certified Mac Technician) are highly desirable.
• Experience: at 1 year of IT helpdesk or MIS experience, preferably in an Apple Repair Center handling MacBook repairs and parts replacement.
• Technical Skills: Familiarity with Jamf System and experience supporting server rooms is a plus.
• Independent Worker: Able to work independently with minimal supervision, as this role will be the sole IT support for Malaysia.
• Regional Support: Prior experience supporting APAC regions and willingness to travel for business trips when needed.
• Languages: Fluent in both written and spoken English and Mandarin.