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Executive - MICE

Salary undisclosed

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JOB ROLE

We are looking for an experienced and highly motivated Executive - MICE that is responsible to ensure service to clients of Holiday Tours is adhering to Holiday Tours procedures, clients service level agreements and policy

JOB RESPONSIBILITIES

  • Support Sales to manage and prepare all aspects of travel operations including proposal, reservation, ticketing, travel coordination and customer support.
  • Assist to organize and control project activities to ensure the project workflow on track and within budget.
  • Assisting sales on flight booking for Group or FIT / reservation, hotel booking, preparation of costing and proposals and other ground arrangement for our corporate client.
  • Require issuing and monitor invoicing, collection of outstanding debts and prepare refund requisition for customer.
  • Assisting project members with the coordination of resources, equipment and information.
  • Schedule tour guiding assignments.
  • Liaise with vendors and monitor adherence to service level standards
  • Report on project progress.
  • Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
  • Communicate with clients to identify and define project requirements, scope and objectives.
  • Tour leading to overseas and local.
  • Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
  • Ensure that you have billed and chase for payment for outstanding invoices, no credit given unless authorized (written) by Head of Department.
  • Assist in Trade shows / Consumer shows when necessary, i.e., MAS Travel fair, MATTA etc.
  • To ensure that all Standard Operating Procedures are adhered to.
  • Any other duties at the discretion of the company.
  • JOB REQUIREMENTS

    • Strong understanding and knowledge of customer for travel, airlines and company’s product.
    • Excellent negotiation, persuasion, and influencing skills.
    • Project management skills for timely and budgeted project delivery.
    • Team collaboration on annual marketing planning processes.
    • Good in communication skills – verbal, written and listening.
    • Attention to detail and accuracy.
    • Customer service oriented.
    • Good interpersonal skills and stress tolerance.