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IT Support Engineer

  • Full Time, onsite
  • Dwell Technologies Sdn. Bhd.
  • Kuala Lumpur Help Desk & IT Support (Information & Communication Technology) Full time RM 4, Malaysia
Salary undisclosed

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Key Responsibilities:
Handle escalated technical issues from Customer, providing timely and effective solutions.
Troubleshoot and resolve advanced problems related to servers, network devices, security tools and enterprise applications.
Perform system upgrades, patches, and migrations.
Collaborate with L3 support and other IT teams to address critical issues.
Document processes, solutions, and technical instructions for future reference.
Assist in the development and implementation of IT policies and procedures.
Monitor system performance and conduct regular maintenance checks.
Maintain SLA on all the IT tickets assigned.

Qualifications:
Degree in Computer Science, Information Technology, or related field, or equivalent experience.
1 to 3+ years of experience in IT support or infrastructure roles.
Strong understanding of operating systems, networking, and security protocols.
Experience with Network (Cisco, Aruba, Palo Alto) with Switching & Routing protocols, Firewalls, LAN & WAN technologies,
Preferred to have hands-on experience towards Palo Alto/Cisco SASE, SD-WAN solutions, Aruba WLAN with VC-IAP, Security tools CrowdStrike, Darktrace etc. and in Microsoft Servers, O35 products.
Excellent troubleshooting skills and ability to work under pressure.
Strong communication skills and ability to explain technical concepts to non-technical users.
Relevant certifications (e.g., CCNA, Palo Alto, Aruba, CrowdStrike) are a plus.