Customer Service Daikin (Immediately)

PROJECT: DAIKIN

DUTIES AND RESPONSIBILITIES:

-Provide first level support to all phone / email enquiries whilst meeting service level and turnaround standards

-Identify customers’ needs, clarify enquiries / complaints and resolve them in a prompt and professional manner.

-Coordinate with internal departments and escalate the unresolved issues to the second level support team and ensure all

cases are followed through to closure.

-Engage and going the extra mile to satisfy customers’ needs to build customer loyalty.

-Maintain records of all conversations in the call center database in a comprehensible manner for use of analysis and reporting.

• Salary Package: Basic up to RM 2500+ 200 Allowance
• Operation Days/Hours : 5 days, 2 days off (Between Mon to Sat)
• Sunday fixed off days
• 8am -5pm, 9am -6pm, 11 am- 8pm (3 rotational shift)

Job Type: Full-time

Pay: RM2,000.00 - RM2,700.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Day shift
• Early shift

Supplemental Pay:

• Attendance bonus

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)

Application Deadline: 01/16/2024
Expected Start Date: 10/22/2024