Customer Support Executive (Malaysian)

Duties and Responsibilities:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming Calls / Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media

Requirements:

• Minimum Diploma or Fresh graduate are welcome
• Willing to work on rotational shift
• Good communication skills

Job Type: Permanent

Pay: RM2,800.00 - RM3,000.00 per month

Schedule:

• Monday to Friday

Application Question(s):

• Are you able to start immediately?

Experience:

• Customer support: 1 year (Required)

Work Location: In person