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Customer Care Officer (Banking Industry)

  • Full Time, onsite
  • Agensi Pekerjaan Times Management Consultancy Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 2,800 - RM 2,800 / Per Mon

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Availability Status

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  • Answer calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Respond to customers on timely manner while following standard operating procedures.
  • Comply with Bank’s policies and available procedures/guidelines to ensure safety and security of the Bank and customers’ assets are maintained.
  • Strive to achieve key performance indicators.

Requirements

  • Strong command of spoken and written English
  • Qualification: Candidate must possess at least a SPM/STPM/ Diploma/ Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field or equivalent.
  • Ability to work under pressure and independently.
  • Willing to work on 24/7 rotational shifts and weekend.

Job Types: Permanent, Fresh graduate

Pay: From RM2,800.00 per month

Benefits:

  • Health insurance

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)
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