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Customer Service Executive | Social Media Project | November intake

RM 3,200 - RM 4,100 / Per Mon

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JOB REQUIREMENTS:

  • Excellent communication and writing skills in Mandarin and English.
  • SPM leavers and fresh graduates are encouraged to apply.
  • Able to work on rotational shifts.
  • Prior working experience in the call service industry will be an added advantage.
  • Good problem-solving skills and ability to perform in a high-paced working environment.
  • Prefer a candidate who can start immediately.
  • Age group up to 45 years old.
  • Malaysian citizen.

JOB DESCRIPTION:

  • Attend and resolve customer/client questions or complaints via chats, calls, and emails (70% live chats, 30% calls and emails)
  • Perform all procedures accurately, including following the SOP of call flows, work processes, data entry requirements, and complaint management processes.
  • Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction.
  • Maintain a high level of professionalism and effective customer service.
  • Ensure all SLAs are met accordingly.

Job Type: Permanent

Pay: RM3,200.00 - RM4,100.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • Can you read/write traditional words?

Language:

  • Mandarin (Required)