Customer Service Executive | Social Media Project | November intake
RM 3,200 - RM 4,100 / Per Mon
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JOB REQUIREMENTS:
- Excellent communication and writing skills in Mandarin and English.
- SPM leavers and fresh graduates are encouraged to apply.
- Able to work on rotational shifts.
- Prior working experience in the call service industry will be an added advantage.
- Good problem-solving skills and ability to perform in a high-paced working environment.
- Prefer a candidate who can start immediately.
- Age group up to 45 years old.
- Malaysian citizen.
JOB DESCRIPTION:
- Attend and resolve customer/client questions or complaints via chats, calls, and emails (70% live chats, 30% calls and emails)
- Perform all procedures accurately, including following the SOP of call flows, work processes, data entry requirements, and complaint management processes.
- Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction.
- Maintain a high level of professionalism and effective customer service.
- Ensure all SLAs are met accordingly.
Job Type: Permanent
Pay: RM3,200.00 - RM4,100.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Can you read/write traditional words?
Language:
- Mandarin (Required)
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