Consumer Care Representative - Korean Speaker

Designation: Consumer Care Representative - Korean Speaker

Location: Kuala Lumpur

Working hours: Monday - Friday, 8AM - 5PM

Salary: RM 8,350 - RM 9,000 (total package)

Qualifications:

• Excellent in verbal and written communication skills
• At least 2 years of experience in Customer Service field.
• Customer-centric mindset with passion for delivering exceptional experiences.
• Fast learner who has ability to embrace fast-paced working environment.
• Strong communication and interpersonal skills.
• Good attitude, team player, detail-oriented, responsible and goal focused.
• Display good analytical thinking and high problem-solving skills.
• Flexibility to adapt to changing priorities or workload, to support others in the team during leave.

Responsibility:

• Respond to consumer queries via voice (phone, inbound/outbound) and non-voice (email and webform).
• Resolve consumer complaints, ensuring fair and satisfactory resolution.
• Offering appropriate reimbursements and facilitating product return and consumer support throughout the inspection and claims process.
• Building relationships with consumers and driving brand advocacy by providing good consumer experience.
• Being crisis prepared and supportive during adverse events, providing effective solutions.

Job Types: Full-time, Permanent

Pay: RM5,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Early shift
• Fixed shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Application Question(s):

• Kindly state your notice period.

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Korean (Required)