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Technical Support Engineer (Temp)

  • Full Time, onsite
  • Malaysia Digital Economy Corporation (MDEC)
  • Cyberjaya, Malaysia
Salary undisclosed

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Core Deliverables

  • Responding to queries via chat, email, or phone
  • Assisting other staff members on troubleshooting and diagnosing problems
  • Providing technical assistance for questions and problems
  • Resolving problems with MDEC assigned computer systems.
  • Following up with customers to ensure full resolution of issues.
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
  • Running reports to analyse common complaints and problems.
  • Installing or changing software to fix issues.
  • Remotely accessing hardware or software for MDEC Staffs to make changes and fix problems.
  • Support Asset Tracking and Asset Management
  • Provide AV / Video Conference Support

Qualifications

Bachelor's degree or Diploma related to Computer Science , ITBachelor’s Degree or Diploma in Computer Science, Information Technology, or a related field.

Experience in technical support, IT operations, would be advantage