Technical Support Engineer (Temp)
Salary undisclosed
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Core Deliverables
Bachelor's degree or Diploma related to Computer Science , ITBachelor’s Degree or Diploma in Computer Science, Information Technology, or a related field.
Experience in technical support, IT operations, would be advantage
- Responding to queries via chat, email, or phone
- Assisting other staff members on troubleshooting and diagnosing problems
- Providing technical assistance for questions and problems
- Resolving problems with MDEC assigned computer systems.
- Following up with customers to ensure full resolution of issues.
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
- Running reports to analyse common complaints and problems.
- Installing or changing software to fix issues.
- Remotely accessing hardware or software for MDEC Staffs to make changes and fix problems.
- Support Asset Tracking and Asset Management
- Provide AV / Video Conference Support
Bachelor's degree or Diploma related to Computer Science , ITBachelor’s Degree or Diploma in Computer Science, Information Technology, or a related field.
Experience in technical support, IT operations, would be advantage
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