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Location: Westport
Company: Freight Forwarding Company
DETAILED JOB DESCRIPTION
1) Operation
• To accept and approve a customer request of jobs
• To liaise with customer on status of delivery and collection of containers
• To liaise with driver in planning job delivery and collection of containers
• To verify driver work ticket
• To check and change depot gate charges (DGC) invoice
• To dispatch documents when required
• Handling report to the insurance and arranging for breakdown call if any
2) Planning
• Planning drivers and resources to meet work demands and minimum key performance indicators
• Assigning and maximizing the utilization of drivers and vehicles on a daily basis
• Plan all relevant customer deliveries & collections ensuring delivery windows are met
• Co-ordinating with depots and sites to agree schedules and clearance for driver deliveries
• Update all records that relate to transport i.e. deliveries & Returns and rebooking’s
• Ensure the Schedule, transport plan, and any other work sheet is produced and sent out where required
• Answer all emails, telephone calls that relate to new jobs bookings with in a timely manner
• Resolve Customer queries / complaints where applicable
• Fully understand agreed KPI’s for the transports department and strive to stay within these margins
• Job Planning and trucking arrangements for delivery and collection schedule of drivers according to customer requirement.
• To do Live tracking for driver movement and update into system on time.
• Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.
• Follow and ensure compliance with company standards and procedures for efficient business operations.
• Evaluate current operational performance and provide strategic plan for improvements.
• Provide direction and guidance to internal teams to achieve performance targets.
• Identify problems in operations process and resolve them in quickly and timely manner.
• Maintain clear and accurate operations documents/procedures for operation purposes.
• All other transport office related duties
