Field Services Engineer

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 500 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

Industry

Manufacturing Industrial UPS.

We are looking for a Field Service Engineer (f/m/d) based in Malaysia to make an impact!

Location: Sarawak and Sabah (Office in Shah Alam, Selangor)

Our Offer: What’s in it for me?

• Global family leave.
• Comprehensive medical insurance.
• Flexi work environment.
• Personal development opportunities.
• Interactive employee engagement activities.
• Be part of a growing company with an excellent industry reputation, a recognized leader in a market where energy services are in demand.
• Positive corporate culture and strong team work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To perform field service (customer site service) activities involving the installation supervision,
• commissioning, maintaining, modification, and repair of complex Gutor AC & DC UPS equipment.
• Responsible for a region or subgroup of field services.
• Performs installation supervision and commissioning of Gutor products including the batteries.
• Performs maintenance for Gutor UPS equipment including batteries.
• Trains customers on equipment operation and maintenance of Gutor products.
• Represents Gutor in dealing with customer concerns.
• Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.
• Solve UPS problems at customers site and provides reports on these issues.
• Providing 24hrs telephone support for customers.
• Acquisition of Customer Service products.

SECONDARY DUTIES

• Support internal for spare parts warranty, preparation and assembly.
• Improve on site report and process.

JOB REQUIREMENTS

EDUCATION—MINIMUM REQUIRED LEVEL:

• Degree in Electrical / Electronic engineering or equivalent
• Computer literacy is a necessary

EXPERIENCE—MINIMUM REQUIRED:

• 2-3 yrs exp. in Oil & Gas sector, Power Generation or UPS technical experience is an added advantage.
• Fresh graduate in Electrical / Electronic engineering
• Willing to travel up to 90% within international (onshore & offshore).
• Computer literate and fluent in spoken English, Bahasa Malaysia or Mandarin will add advantage.

KNOWLEDGE AND SKILLS —REQUIRED:

• Demonstrated ability to function successfully across multiple cultures and nationalities.
• Excellent verbal and written communication skills in English are essential.
• Ability to interface with all functional areas of the company
• Global flair
• Microsoft Office – Excel, Word and Power Point.

KNOWLEDGE AND SKILLS — DESIRED BUT NOT ESSESTIAL:

• Every other language is an advantage.
• Technical knowledge of UPS systems in commercial or industry type.
• Knowledge of Innosoft, CRM, and SAP will be add advantage.
• Knowledge of site report preparation process is a plus.