Customer Service Vietnam Speaker

Kindly drop your resume to ms Jea for faster respond 012 235 9971

Working Days Rotational Shift

Working Hour Rotational

Location Bandar Utama

Requirement
· Minimum Diploma (any background) negotiable
· Required language proficiency (Vietnamese)
· Knowledge of customer service principles and practices
· Knowledge of call center telephony and technology
· Some experience in a call center or customer service environment (is advantage)
· Good data entry and typing skills

Job Descriptions:
· Answer incoming calls from customers to log a problem ticket.
· Arrive to post on time and ready to work assigned hours.
· Manage and respond to telephone calls, emails, electronic system using customer-oriented etiquette.
· Address customer issues, assuring that contract service levels and objectives are met.
· Receive inbound and make outbound calls, as required, for such purposes as resource/parts management, appointment reminders and escalations where required.
· Schedule and place follow-up calls/emails in response to customer inquiries.

· Schedule and place follow-up calls/emails in response to customer inquiries.
· Must be able to maintain strict confidentiality of sensitive information.
· Work with customer service team to attain serviceability improvement and process enhancements.
· Provide necessary support process related information.

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM3,420.52 - RM5,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Vietnamese (Preferred)

Work Location: In person