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Company Description
GOIP Group is a licensed Service-Based Operator (SBO) and a leading provider of ICT, SD-WAN, and managed services in Hong Kong and Greater China. We offer domestic and cross-border communication services, telecommunication infrastructure management, SaaS optimization, and other ICT services through innovative and up-to-date technology. Our experienced team provides 24/7 technical support, is certified with various professional certifications such as CCIE, MCSE, etc., and helps clients achieve positive returns on investment.
Job description
• Act as customers interface for advanced care service delivery and support often in several areas countries.
• Provide on-site and telephone technical support on optical transport and network management products on site at a single customer location.
• Ability to work in a 24 x 7 environment where on-call duty on evenings and weekends is required to minimize downtime and restore services as quickly as possible.
• Handling assigned and closed the cases within SLA timeframe.
• Involve and Lead in assigned project and work independently to deliver the tasks with minimal supervision.
• Testing of DWDM line systems deployments, calibration, verification, OSA, BERT, OTDR etc.
• Analysis and troubleshooting the root cause problem of DWDM, Packet and Fiber Optics Technology
• Consistence communication between Vendor, Customer and Internal Department
• Evaluate product performance and serviceability in order to contribute to the design of new or modified products.
• Create, review, validate and publish required customer facing documents such as Method of Procedures (MOPS) and Root Cause Analysis (RCA) reports.
• Assist with sub-contract to complete the projects.
• Oversee and execute planned network maintenance work, minimizing impact to services.
• Manage and implement optical DWDM network components using NMS and devices specific interfaces (CLI/GUI.)
• Commissioning and Provisioning of complex customer services in accordance with service orders.
• Travel may be required.
Key accountabilities
• Successfully deployed and implemented number of DWDM/ Optical Products node.
• Handling day-to-day cases basis
• Completed project within deadlines.
• Consistence of communication between Vendor, Customer and Internal Department
• Documentation & Report
Key competencies
• Strong knowledge and experiences in SDH, DWDM, Packet and Optical Technology
• Strong knowledge and experience in Dark Fiber Optics
• Fundamental and understanding of Optical Layer (L0/ L1), Router & Switch (L2/ L3), Protection, Metro Ethernet, MPLS, TCP-IP
• Strong knowledge and experiences in using Tester/ Testing Tools such Traffic Tester, OSA, OTDR
• Have an experience in one of Optical Vendor Product: Huawei, Ciena, Nokia, ZTE, Infinera, Coriant or ADVA
• Excellence in Analysis and Problem solving.
• Teamwork & Independent
• Understanding customer network
Requirements
i) Qualifications
• Minimum bachelor’s degree in IT/ Networking/ Telecommunication/ Electric & Electronic/ Computer System
• Minimum 2 years working experience in Optical Networking Products
• Minimum 3 years working experience in Customer Service Orientation
• Working experiences with Telco Operator
ii) Skills
• Communication
• Customer Orientation
• Result Orientation
• Self Confidence
• Independent
• Organizing
• Microsoft Office
• Troubleshooting
• Problem Solving
• Analysis
iii) Languages
• Good command of both written and spoken English. Proficiency in Cantonese/Mandarin would be an advantage.
Certifications
• CCNA/ HCNA
• Any Networking Certification
