Enablement Manager (Global Product Services, ISG)

Service Portfolio Information (Infrastructure Services Group ISG):

· Support Services

· Configuration Services

· Deployment Services

· Sustainability Services

Key Objectives of Role:

· New Service Offerings

o Primary AP focal to global team and AP markets for offering rationalization and development

o Last mile go-to-market enablement for readiness to sell. Includes resolving last-mile issues, and ensuring seller and part number readiness

o Markets launches with business ramp-up activities. Alignment of stakeholders to activate sales motions

· Offering Localization

o Localize offering delivery for competitiveness where appropriate

o Localize articulation and competitive assertion in AP markets and segments

o Align asset localization for enablement and campaign support

· Portfolio Monetization

o Meet annual portfolio revenue and profit targets through optimized portfolio mix

o Achieve annual revenue and growth targets of stipulated hero offerings

o Achieve time-to-revenue targets of new hero offerings

· Business BMS

o Analyze and BMS sales motions components to identify issues and optimize business ramp-up

o Deliver business intelligence and actionable recommendations to stakeholders to enhance business performance.

o Streamline sales motions to maximize sales productivity and effectiveness

· SME Support

o Day-to-day support to extended AP stakeholders and teams for offerings

o Level 2 support for sales and opportunity pursuit

o Serve as portfolio SME for organization transformation projects impacting the portfolio

Key Measurements (Business KPIs)

· Annual portfolio revenue and profit targets

· Annual revenue and growth targets of hero offerings

· Time-to-revenue targets of new hero offerings

Geography Coverage (13 markets):

· Australia

· New Zealand

· Japan

· India

· Indonesia

· Malaysia

· Philippines

· Singapore

· Thailand

· Vietnam

· Hong Kong

· Taiwan

· Korea

Collaboration Matrix

Reporting into Director, Portfolio Enablement & Business Management Team (AP Services Solutions & Services Group), the candidate will play a crucial role in our matrix organization, collaborating effectively to drive success. This involves collaborating with the following extended teams and functions to foster alignment, synchronize efforts, and collectively drive success.

· Global services offering development team

· Global services product marketing team

· Global services training team

· Global strategic programs team

· AP and local sales and delivery teams

· AP services business management team

· AP campaign marketing team

· Corporate functions such as legal, operations, finance

Competences Required:

This role requires a blend of the following skills and competencies.

· Knowledge and experience with assigned portfolio, including service offering expertise and AP competitive landscape

· Mastery in crafting compelling sales narratives with assigned portfolio for AP markets and customer segments in order to drive positioning, revenue and market share gains

· Excellent communication skills across executive and operational levels

· Strong critical thinking and analytical abilities, with the capacity to articulate points succinctly and impactfully

· A team player with collaborative skills suited for a matrix organization

· Demonstrated accountability and proficiency in working independently

· English language fluency is essential, with proficiency in additional languages being advantageous (eg ASEAN languages and Japanese)