Assistant Manager, IT & CMS

Job Description:

- Lead a team of IT Engineers to support Customer Service and Content Management System

- Ensure all user ticket / breakdown and problem resolve within timeline

- Maintain and enforce SOP on IT System, Network Infrastructures, Customer Service and Content Management System

- Assist the IT Manager in supervising daily operations related to software support and IT Department daily operation

- Develop security incident management plans

- Plan, design, implement and maintain server configurations, routing protocols, network configurations, storage environments and backups;

- Implement contingency plans to minimize network and system downtime;

- Maintain and upkeep IT assets inclusive of hardware, software and infrastructure

- Troubleshoot and provide supports to users / staff on IT related issues.

Requirements:

- Possesses a Degree in any relevant field;

- Knowledge in IT and cyber-security is not a necessity but will be an added advantage;

- Possesses at least 3 years of working experience in related field;

- Has experience in coordinating or managing projects related to technology and systems will be an added advantage;

- Is a self-driven staff in carrying out the tasks assigned and is proactive to handle challenges that may arise;

- Has strong interpersonal skills and maturity to relate with internal staff and external consultants especially when facing project issues;

- Possesses exceptional analytical and problem solving skills;

- Has excellent organisational and time management skills;