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Jobs or company...

Officer, RMD Operations

Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Position Title

Officer, RMD Operations

Report To

Manager, RMD Operations

Position Summary

To manage flight disruptions, re-accommodate passengers to the next available flight, and ensure timely notifications to passengers to minimize any inconvenience.

Key Accountability

  • Handling OCFY: movement flight and trigger manual notification to passengers.
  • Handling SCN for new services, cancellation, or retiming.
  • Assist on creating FIM booking FY operating.
  • Assist on creating NTL booking FY operating.
  • Assist on ticketing / check in enquiries.
  • Reinstate booking codeshare operated FY for non- synchronization issue.
  • Transferring passenger from FY to MH/MW due to disruption and manage the connections.
  • Ad-hoc task pertaining to FY operating and FY marketing disruptions.

Qualification & Working Experience

  • SPM/SPMV with at least 2 years working experience preferably in ticketing and reservations. Have experience in related field and understanding flight operations.
  • Minimum of 2- 3 years of experience in sponsorship operations, event management, or administrative roles.

Area of Experience

  • Experience in related field and understanding flight operations.

Personality Traits

  • Knowledge in Amadeus / Navitaire reservation & ticketing skills
  • Good problem solving and facilitation skills.
  • Good customer service orientation.
  • Excellent knowledge of MS Office and IT literate .
  • Great personality.
  • Able to work in stress.
  • Able to multitask.
  • Willing to work under shift.
About Malaysia Airlines
Size More than 250
Industry Passenger Airlines
Location Malaysia
Founded 1 May 1947
View Company
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