Customer Service Representative

Life’s too short for boring jobs. Come join the MYBARBER crew - where the vibe is always electric!

• Medical Benefit
• Work Equipment
• Growth & Upskill
• Free Flow Pantry

Location : Kenwingston Business Centre, Cyberjaya

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myBarber is seeking a dedicated and personable Customer Service Representative to join our team. This role will be responsible for providing excellent customer support to our users, including barbershops, freelance barbers, and their clients.

The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to resolve issues efficiently and effectively.

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Customer Support:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about myBarber’s services, features, and policies.
• Assist customers with account setup, navigation, and troubleshooting.

Issue Resolution:

• Identify and resolve customer issues and complaints promptly.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the outcome.

Feedback Collection:

• Gather feedback from customers to understand their needs and improve our services.
• Document and report recurring issues and customer feedback to the product and development teams.
• Participate in regular team meetings to discuss common issues and suggest improvements.

Customer Relationship Management:

• Build and maintain positive relationships with customers to encourage loyalty and retention.
• Provide exceptional customer service and go the extra mile to ensure customer satisfaction.
• Handle sensitive customer information with confidentiality and care.

Knowledge Management:

• Stay updated with myBarber’s latest features, services, and policies.
• Contribute to the development and maintenance of customer support resources, including FAQs and help articles.
• Share knowledge and best practices with team members to enhance overall customer support.

Collaboration:

• Work closely with the sales, marketing, and product development teams to ensure a cohesive customer experience.
• Coordinate with other departments to resolve customer issues and provide accurate information.
• Participate in training sessions and workshops to improve customer service skills.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer Care Specialist: 2 years (Required)
• Microsoft Office: 3 years (Required)

Work Location: In person