Epicareer Might not Working Properly
Learn More
M

Front Office Manager

  • Full Time, onsite
  • Mykey Global Sdn. Bhd.
  • Kuala Lumpur Front Office & Guest Services (Hospitality & Tourism) Full time RM 3, Malaysia
Salary undisclosed

Apply on


Original
Simplified

About us

MyKey Global is a fast-growing property management company and hospitality operator based in WP. Kuala Lumpur. We provide warm, comfortable, and luxurious accommodation experiences for our property occupants while helping property investors achieve higher rental yields. Our innovative approach bridges the gap between property owners and hospitality guests through technology and a vast network of real estate partners worldwide. We prioritize Comfort and Elegance, Luxurious Quality, Superior Location, Innovative Technologies, and Cultural Creativity to create a sustainable accommodation investment model.

Location of Property

  • Scarletz Suites KLCC @ Jalan Yap Kwan Seng.

Qualifications & experience

  • Drive service quality and customer satisfaction.
  • Apply systems thinking in problem solving and decision making.
  • Attention to detail and problem-solving abilities
  • Provide information for management to make decisions.
  • Develop supervisor and high potential employees through organizational talent capability review.
  • Strong organizational and multitasking capabilities.
  • Manage resource planning.
  • Proficiency in Microsoft Office and office equipment
  • Knowledge of property management or hospitality industry is a plus.
  • Fluency in multiple languages is an advantage.

Tasks & responsibilities

  • Supporting, training, and supervising front office staff.
  • Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
  • Handling customer complaints and special requests.
  • Scheduling staff shifts and managing other HR-related tasks.
  • Maintaining an orderly appearance throughout the reception area.
  • Monitoring stock and ordering office supplies, including stationery and information leaflets.
  • Preparing weekly/monthly reports on customer feedback, bookings, and cancellations.
  • Enforcing all cash-handling, checking, and credit procedures.

Benefits

  • Annual Leaves
  • EPF & SOCSO
  • Medical coverage