Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Executive - Customer Services (Property Vacant Possession & Defect Management)

Salary undisclosed

Apply on

JobStreet
Original
Simplified

About Sunway Property

Sunway Property is the property arm of Sunway Group which was established in 1974, and is now one of Malaysia’s top multinational property-construction. Our unique business model 'Build, Own, Operate' powers our ability as a Master Community Developer to create a unique win-win proposition through sustainable communities where future generations can continue to thrive.

Community Builder, Entrepreneurship, and Enriching Lives are the values that continue to drive our community-centric focus and to deliver unrivalled products in the industry that not only serves the needs of today’s generation but for generations to come. Today, we have delivered an extensive portfolio of properties in growth markets such as Malaysia, China, Singapore, Cambodia, and Vietnam.

Check us out further at www.sunwayproperty.com!

Your Role in Brief

We’re looking for an experienced individual to attend to and follow-up on purchaser queries and/or complaints to achieve increased customer engagement and satisfaction.

Your Key Accountabilities

  • Ensure customer satisfaction on completed products after handover of the property to the purchaser
  • Schedule and carry out pre-delivery inspection of completed products before Certificate of Practical Completion (CPC)
  • Attend to customer joint inspection during vacant possession (VP), and to update customers on status of rectification work
  • Monitor the rectification work and liaise with Clerk Of Works (COW) and contractor
  • Follow-up with relevant parties i.e. project management team, COW, contractor, consultant, etc. on product issues
  • Update and maintain good recording and tracking system to ensure complaints are closed within stipulated time frame
  • Analyse complaint data and update relevant parties regarding their quality performance
  • Assist in customer service programmes, such as focus group survey, community activities, resident meetings, etc.
  • Assist in and attend to operational issues of resident associations or joint management bodies
  • Implement all policies, activities, procedures, instructions as relevant and required by the Quality, Environmental, Safety & Health Management System (QESHMS)
  • Ensure compliance to relevant statutory requirements at all times, including QESHMS in line with ISO 9001, ISO 14001, and ISO 45001 standards, International Standards, local regulations, code of practices, and legal requirement
  • Take responsibility for prevention of work-related injury and ill health
  • Determine risks, opportunities and plan actions and ensure they are implemented

To be successful in this role, you are likely to possess:

Qualification

  • Degree in Engineering, Construction Management, or related discipline

Experience

  • Minimum 1 to 2 years of related working experience in customer service, quality assurance or related field
  • Prior experience in property development industry related to product inspection and knowledge in product quality is an added advantage

Technical Skills

  • Strong communication and interpersonal skills
  • Customer oriented and strong relationship building abilities
  • Proficient in MS Office (MS Office, Excel, Words, PowerPoint, etc.)

Behavioural Competency

  • Interpersonal & Communication Skills
  • Analytical Thinking & Problem Solving
  • Result Focused
  • Customer Focused
  • Continuous Learning
Similar Jobs

1d ago

Intern, People Services & Solutions
Electrolux Home Appliances Sdn Bhd
Petaling, Malaysia

Internship, onsite, onsite

Salary undisclosed