Product Consultant for Smartphone

Duties and Responsibilities:

The promoter is responsible for hit sales target by providing service and operations excellence. He/she also engages in innovation and productivity initiatives for the store. Promoter is need to showing the selling points of a product to customers and promote how the product works, solve questions and attempts to push consumers or clients to buy the product. Improving sales target through upselling, cross selling of product. The promoter is responsible for hit sales target by providing service and operations excellence. He/she also engages in innovation and productivity initiatives for the store. Promoter is need to showing the selling points of a product to customers and promote how the product works, solve questions and attempts to push consumers or clients to buy the product. Improving sales target through upselling, cross selling of product.

Summary of Principal Job Responsibility & Specific Job Duties and Responsibilities:

• Hit sales target.
• Engage with customers, promote products & services, close sales & update sales transactions.
• Manage after-retail sales services.
• Give advice on products & services and perform product demonstration.
• Deliver quality service & present service vision.
• Present a positive & professional image.
• Respond to service objections.
• Deliver Go-the-Extra-Mile services.
• Involve service & sales productivity development.
• Update & provide competitor promotion activities.
• Deliver customer service over various social media.
• Involve in service innovation development.
• Deliver operations quality & in charge merchandise display.
• In charge operations of roadshows, promotions, or any events.
• Update LDU, POSM, merchandise display into System.

Academic Qualification(s):

Candidates must possess at least SPM/STPM & above in any field.

Work Experience / Skills Requirement(s):

• With retail, sales or smartphone sales will be an advantage.
• Fluent in malay & english, chinese will be an advantage.
• Join Product & Service training to improve knowledge & skill set.
• Provide Service quality & Promote Product.
• Upsell & Cross sell products.
• Visual Merchandise & Provide Product demo and knowledge.
• Communication & Good customer Service.
• Teamwork & Interpersonal Skills.
• Problem Solver.