IT Service Desk Analyst

About us…

Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.

Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

The opportunity…

A chance to join a high performing team, with fantastic learning and career growth opportunities. As well as working on the Service Desk, you will be given project work and have a technical voice to assist in our continuous service improvement program and bring your innovations to the table. This is a hybrid role of working in the office and from home.

Key Responsibilities:

• Ensuring that technical processes are documented and adhered to
• Keeping across technologies and looking at new innovations using CI methodologies to improve technical roll outs
• Collaborate with Infrastructure on device deployment and ensure change management is followed to minimize risk to the business
• Keep the team and management up to date with any performance changes
• Asset Management – Owning the Asset Management Life Cycle of hardware, ensuring that the registers are kept up to date
• Ensure that staff receive timely updates around the progress of their tickets
• Foster and main effective relationships with all internal and external customers
• Determine and confirm customer expectations requirements prior to action
• Ensuring Business aligned KPI’s are met

About you...

At Device Technologies, we succeed through our commitment to four key values:

Delivering Innovation – We encourage and reward fresh ideas and are committed to supporting our people to make change.

Seeking Collaboration – We support each other in our combined mission to help others achieve their goals.

Taking Ownership – We believe in equipping our people to take responsibility and accountability in their roles and trust them to get the job done.

Practising Good Business – Our success is built on a mix of intuition and experience and we foster an environment where all voices are heard and nobody is afraid to make mistakes.

Our ideal candidate for this role aligns with these values.

Experience required:

• Level 1 and 2 desktop and application support experience in a commercial environment
• An understanding of Microsoft systems and supporting them
• Mobile device support and administration experience
• Demonstrable high level of interpersonal skills with a customer focus
• Ability to work both autonomously and as part of a team
• ITIL Foundations certification
• Microsoft Certification(s)

Desirable

• Minimum certificates on IV Information Technology Support or equivalent
• Ability to make decisions and problem solve in accordance with defined procedures

Interested?

To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal.

At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.

Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.

Please note: Device Technologies will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.

It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.