Operations Manager , Fashion & Sport Wear

Sales Target

• Responsible for to overseeing the operations of retail outlets, achieving sales targets and profitability, minimizing operating expenses, and implementing sales strategies
• Regularly monitor outlets’ sales performance, and constantly suggest strategies to achieve the target, and maximize sales and profitability.
• Support Marketing strategy planning after aligning with the marketing in charge and provided training to achieve individual outlet achieved sales targets and outlet KPI performances.

Training & Coaching

• Perform outlet & team training, company policies, employee handbook, retail SOPs, and product knowledge.
• Manage new regulation application & execution monitory to all outlets from time-to-time following company policy changes.
• Cultivate talents, build up team leadership, and high efficiency and lead the retail team to achieve set goals.

Manpower & Scheduling

• Work closely in recruiting and dealing with staffing issues; interviewing potential staff; manpower budgeting.
• To monitor and ensure sufficient manpower for all outlets at all times.

Store/Retail Operations Management

Compliance & Regulatory & Controls

• Monitor and ensure compliance with all retail standards and regulatory requirements by trade authorities & complex landlords.
• Visit own stores regularly to ensure full compliance with operation SOP, staff discipline and store cleanliness and upkeeping.

Cash Collection & Stock Inventory Management

• Implement controls in cash collection.
• To plan and monitor the monthly stock take and to ensure minimal stock loss at all outlets.
• Manage the store's inventory and ensure adequate stock levels are maintained.
• Oversee inventory management, ensuring that the outlet is sufficiently equipped with all necessary materials (Stationery, cash register & credit card terminal thermal receipt roll, printer toner and etc) for daily operational needs.

New Store Opening/Closing of the Store

• To manage project-based activities i.e. New Store Opening/closing of the store.

Staff & Store Management

• Ensure grooming standards of staff are in place and in compliance with the brand image
• Ensure security of staff and business areas are in place and theft/pilferage preventive controls, surveillance cameras functioning and monitoring.
• To be in charge of the overall outlet operation matters including utilities, maintenance, renovation, repair works, leasing etc.
• Handle customer complaints and assists employees in resolving issues.

Reporting

• Retrieve & tabulate sales reports and sales commission reports.
• Prepare monthly reports for the management, and liaise with local authority whenever required

Others

To undertake any ad-hoc assignments as and when required

JOB REQUIREMENT:-

• Diploma or Bachelor’s degree in business, retail management, or related field
• At least 2 years experience in progressively responsible positions in retail operations management.
• Proven track record of successful store performance and meeting/exceeding sales goals.
• Demonstrated ability to lead and motivate a team of employees
• Excellent communication, interpersonal, and customer service skills
• Strong organizational, time management, and decision-making skills
• Competent in conflict and crisis management
• Excellent time and project management skills