Collector, Early Remedial (Hire Purchase/Mortgage/Personal Loan/Credit Card))
- Full Time, onsite
- AmBank Group
- Selangor Collections (Call Centre & Customer Service) Full time Add expected salary to your profile for insights, Malaysia
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Job Description
- Responsible for performing collection dunning to delinquent customers with the aid of Collection tools and scripting to minimize flow though, delinquency and impairment in achieving the business objectives.
- To handle incoming calls related to collections matters (i.e. negotiation, inquiries and complaints).
- To adhere to the call quality requirement.
- To render full support towards team performance.
- To attend to customers’ inquiries, complaints and proposal either verbally or in writing within the stipulated turn around time (TAT).
- To practice and display quality services and service excellent at all time.
- Ensure the portfolio assigned are attempted within the stipulated time frame set by Manager.
- Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation.
Job Requirement
- Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Banking and Finance or any related fields.
- At least 3 to 5 years working experience in related field.
- Good personality and communication
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