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Role Description
ø Support and enable Marketing department, providing business program marketing support including but not limited to:
ø Program Training Assist customer with enquiries regarding Escalation management Noncompliance-work with IIP finance for resolution of compliance queries
ø Localization of content Customer handholding to setup activities and event pre-approval
ø Provide marketing assistance to customers using effective communication, listening and comprehension skills
ø Solve problems within agreed quality standards using a good understanding of customer and client relationship Identifies and escalates complex problems to next level of support and resolve as per agreed SLA
ø Familiarizes self with the client partner marketing programs
ø Help to provides solutions/suggestion to customer, following a set of SOP Provide good customer service experience to customers
ø Work on client program tools and make necessary entries
ø Understand and respect language and country nuances when talking with the customers in different countries
Job Requirement
ø Experienced Marketing Call Center professionals.
ø Degree holder in any field, marketing or Accounting / Finance degree holders preferred.
ø Basic Microsoft Office application and preferably a higher knowledge of excel as data analysis may be required Meticulous, well-organized & detail-oriented person
ø Responsible to ensure data accuracy and consistency
ø Experienced in customer server as front-line support with excellent soft skills
ø Multilingual (Native Language Speaker)
ø APJ JC shift: English, Chinese, Japanese, Korean
ø EMEA shift: English, Russian, German, Italian, French, Polish, Turkish
ø AMR Shift: English, Spanish, Portuguese
ø Positive and cheerful personality
Skills
Escalation Management, Accounting, Microsoft Office
ø Support and enable Marketing department, providing business program marketing support including but not limited to:
ø Program Training Assist customer with enquiries regarding Escalation management Noncompliance-work with IIP finance for resolution of compliance queries
ø Localization of content Customer handholding to setup activities and event pre-approval
ø Provide marketing assistance to customers using effective communication, listening and comprehension skills
ø Solve problems within agreed quality standards using a good understanding of customer and client relationship Identifies and escalates complex problems to next level of support and resolve as per agreed SLA
ø Familiarizes self with the client partner marketing programs
ø Help to provides solutions/suggestion to customer, following a set of SOP Provide good customer service experience to customers
ø Work on client program tools and make necessary entries
ø Understand and respect language and country nuances when talking with the customers in different countries
Job Requirement
ø Experienced Marketing Call Center professionals.
ø Degree holder in any field, marketing or Accounting / Finance degree holders preferred.
ø Basic Microsoft Office application and preferably a higher knowledge of excel as data analysis may be required Meticulous, well-organized & detail-oriented person
ø Responsible to ensure data accuracy and consistency
ø Experienced in customer server as front-line support with excellent soft skills
ø Multilingual (Native Language Speaker)
ø APJ JC shift: English, Chinese, Japanese, Korean
ø EMEA shift: English, Russian, German, Italian, French, Polish, Turkish
ø AMR Shift: English, Spanish, Portuguese
ø Positive and cheerful personality
Skills
Escalation Management, Accounting, Microsoft Office
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