Administrative Manager 行政经理
Salary undisclosed
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Job Description:
- Oversee daily operations of the administrative department, including Order Processing, Customer Services, Billing and General Admin.
1. Overseeing Daily Operations:
- Lead and manage the administrative department to ensure smooth operations across various functions, including Order Processing, Customer Services, Billing, and General Administration.
- Coordinate between different teams and departments to streamline communication and operations.
- Monitor workflows, set clear objectives, and allocate resources effectively to meet departmental and company goals.
- Develop, review, and improve administrative systems, policies, and procedures.
- Plan and implement ISO 9001 and HACCP standards; ensure compliance by all admin department employees.
2. Order Processing:
- Supervise the end-to-end order processing cycle, ensuring timely and accurate order fulfillment.
- Oversee order intake, data entry, product allocation, and order dispatch.
- Work closely with the logistics and supply chain teams to ensure that all orders are delivered within expected timelines.
- Resolve any discrepancies in order processing, such as incorrect orders, delays, or product shortages, ensuring effective communication with all stakeholders.
- Maintain accurate records of all transactions, orders, and customer interactions.
3. Customer Services:
- Establish and implement continuous process improvements through customer feedback on service standards.
- Develop and implement customer service standards and policies to improve customer satisfaction.
- Work closely with the customer service team to review customer feedback and identify areas for improvement.
- Analyze customer service data to identify trends, common issues, and opportunities for process optimization.
- Address complaints and inquiries promptly, providing effective resolutions to enhance customer experience.
- Create training programs to ensure customer service representatives are equipped with the skills needed to handle inquiries and complaints efficiently.
4. Billing:
- Oversee the billing processes, ensuring accurate and timely invoicing.
- Review and approve invoices before submission to customers.
- Ensure that all billing queries are handled promptly and resolve any discrepancies or disputes.
- Ensure compliance with financial regulations and company policies during the billing and invoicing process.
- Collaborate with the finance department to ensure smooth cash flow and resolve any payment issues.
5. General Administration:
- Manage the general administrative tasks to support the efficient operation of the department.
- Develop and implement internal processes and policies to improve administrative efficiency.
- Ensure the administrative team is supported in their daily tasks and provide training where necessary to improve their skills and performance.
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