Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Account Management Executive

Salary undisclosed

Apply on

JobStreet
Original
Simplified

As we are rapidly expanding, we are looking to fill executive positions in our account management department. This role will be working with cross functional teams from sales & marketing to engineering to music production and the management in all aspects of account management operations such as solutioning, system & service delivery, onboarding, problem solving and reporting. You will be entrusted with the following functions:

• Build and Maintain Relationships: Develop strong, long-term relationships with key clients and act as the main point of contact for their needs.

• System & Service Delivery: Manage platform accounts and system devices for clients, and manage clients playlists on our platform.

• Client Onboarding: Manage the client onboarding process to ensure new customers are successfully introduced to the company’s products or services.

• Training: Provide product or service training and support to clients as needed, ensuring they can use the company’s solutions effectively.

• Problem-Solving: Address customer queries, concerns, or complaints efficiently and escalate issues when necessary.

• Problem Prevention: Anticipate potential issues and address them before they become problems that might affect client satisfaction or retention.

• Regular Communication: Conduct regular check-ins with clients through calls, emails, or meetings to ensure their satisfaction and address any potential issues early.

• Feedback Gathering: Collect and analyze client feedback to improve services or products and provide suggestions for continuous improvement.

• Performance Reporting: Manage documentation and prepare regular reports on account performance, including customer satisfaction, issue resolution metrics and usage statistics.

• Data Analysis: Analyze client data, trends, and performance metrics to anticipate client needs and proactively address them.

All you need to possess are:

• Diploma/Tertiary Graduate in Information System (IS) or Management/Business IS related field, with a knack for IT, Apps and gadgets.

• Problem-Solving and Analytical Thinking when dealing with support cases.

• Good Communication and interpersonal skills.

• Structured and Organized in managing customer accounts.

• Patience and Empathy in dealing with customer queries and complaints.

• Willing to Guide and Share knowledge with team members and interns.

• Fluency in English but Conversational in Bahasa Malaysia is preferred for operational and customer communication.

If you are detail-oriented, have a good balance of management skills and technical proficiency, you will want to discuss your opportunity with us. Fresh Graduates are welcomed to apply too.

What we offer:

• 5-day work week.

• A hybrid model combining working from the office and from home.

• Commute and 4G/5G allowance, tea & coffee pantry, annual leave, sick days, parental leave and more.

• Be part of a highly successful, rapidly growing, regional business in media streaming services for some of the largest brand names in the region.

• We provide regional career opportunities for our employees at our regional offices in Singapore, Indonesia and more.

Similar Jobs