Customer Service Executive

Duties and responsibilities:

• Provide excellent support experience to customers via live chat, email and phone calls (if necessary).
• Supports customers by providing helpful information, answering questions, and responding to complaints.
• Keep high satisfaction standards and exceed customer expectations.
• Educate customers in company's products.
• Provide constructive feedback customer experience and escalate to the team.
• Manage incoming and outgoing phone calls.
• Handling client sales inquiries on social media platforms and webmail.
• Handling client queries through all other forms of communication channel.
• Actively follow up with prospective customers and persuade client to signed up for our services.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow up with clients to garnered feedbacks for service improvements.
• Provide accurate, valid, and complete information.
• Identify, assess customers’ needs and render assistance to achieve satisfaction pertaining to their services with the company.
• Keep records of necessary customer interactions and enter all information required into the company database and official WA group chats.
• Follow communication procedures, guidelines, and policies.
• Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.
• To perform other ad hoc assignments as required.

Job Requirements:

• Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Good administrative and computer literacy skills.
• Strong multitasking skills and able to work in a fast-paced environment.
• Possesses strong interpersonal, communication, verbal, and written skills.
• Resistant to stress and capable of working under pressure.
• Able to start work immediately will be preferred.
• Fresh graduates are encouraged to apply, as training will be provided.
• Able to speak multiple Malaysian languages will be an added advantage.