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Supply Chain Team Lead (Sales Admin & Logistic)

Salary undisclosed

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Job description :

  • Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
  • Maximize customer operational performance by providing help desk resources and implement customer feedback to improve the quality of service
  • Manage daily progress in meeting business metrics
  • Contributes customer support information and recommendations to strategic plans and reviews
  • Provide training and managing customer support team members
  • Oversee the budget for the customer support department
  • Enforces company policies and procedures
  • Take care of complex complaints and inquiries
  • Planning and prioritizing operations between production and commercial team to ensure maximum performance of stock turnaround and minimum delay
  • Manage team members, communicates job expectations, performs appraisals and job reviews
  • Audits customer support procedures and trends and determines system improvements
  • Ad-hoc activities support such as preparing reports and data whenever is required

Skills required :

  • Demonstrated experience in customer support
  • Knowledge and experience in shipping and logistics
  • Strong understanding of customer support software - SAP
  • Ability to meet and exceed customer needs and to maintain customer confidentiality
  • Clear verbal and written communication skills
  • Familiarity with management techniques
  • Ability to work collaboratively
  • Willingness to learn independently
  • Strong leadership skill