Supply Chain Team Lead (Sales Admin & Logistic)
Salary undisclosed
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Job description :
- Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
- Maximize customer operational performance by providing help desk resources and implement customer feedback to improve the quality of service
- Manage daily progress in meeting business metrics
- Contributes customer support information and recommendations to strategic plans and reviews
- Provide training and managing customer support team members
- Oversee the budget for the customer support department
- Enforces company policies and procedures
- Take care of complex complaints and inquiries
- Planning and prioritizing operations between production and commercial team to ensure maximum performance of stock turnaround and minimum delay
- Manage team members, communicates job expectations, performs appraisals and job reviews
- Audits customer support procedures and trends and determines system improvements
- Ad-hoc activities support such as preparing reports and data whenever is required
Skills required :
- Demonstrated experience in customer support
- Knowledge and experience in shipping and logistics
- Strong understanding of customer support software - SAP
- Ability to meet and exceed customer needs and to maintain customer confidentiality
- Clear verbal and written communication skills
- Familiarity with management techniques
- Ability to work collaboratively
- Willingness to learn independently
- Strong leadership skill
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