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Payments Processor

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Department : Payment

Job Title : Payment Gateway - Processor

Status : Full Time

Benefits : Bonus, Parking, Medical, Insurance

Salary Range : RM2000.00 – RM3000.00

Short Summary

We are seeking motivated individuals to join our Payments team, where you'll have the opportunity to enhance your skills and contribute to team growth. As a processor, you will play a key role in handling client transactions and improving our processes.

Job Responsibilities:

  • Process clients withdrawal requests and address any related issues.
  • Contribute ideas to streamline and enhance the process flow.
  • Perform daily tasks, including checking and processing withdrawal requests accurately.
  • Assist clients with inquiries via email and social media.
  • Prepare and submit accurate withdrawal reports to the Manager.
  • Record rejected payouts and resubmit once clients amend their bank details.
  • Remind clients to provide bank details before processing payouts.
  • Advise clients on selecting the correct withdrawal method to avoid rejections.
  • Verify clients' bank details with payment service providers as needed.
  • Processing payments, maintaining accurate transaction records, ensuring compliance with financial policies, and resolving payment discrepancies.
  • Managing Transactions: Recording and processing payment transactions and ensuring their completion within the required timeframes.
  • Data Handling: Maintaining confidentiality and adhering to regulations.
  • Problem-Solving: Investigating and resolving issues with transactions, such as payout rejected by the PSPs.
  • Customer Service: Providing customer service by responding to inquiries and concerns.
  • Works with other business functions to ensure that any payment related queries or problems are resolved promptly, delivering excellent customer service standards.

Requirements:

  • Minimum Diploma in Finance, Accountancy, Banking, or a related field.
  • Availability to work night shifts (Work From Home)
  • Proficiency in English and Bahasa Malaysia; Mandarin is a plus.
  • At least 2 years of experience in a related field.
  • Skills required: Online Payments Processing, Excel, Customer Service, Data Entry, Internet Savvy, Telephony Skills, Mathematics, Reconciliation, Attention to Detail, Payroll.
  • Preferably a Junior Executive specialising in Finance - General/Cost Accounting or equivalent.