Outlet Manager (Klang Valley)

Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Uphold company culture, values and mission with integrity, honesty and knowledge.
• Main and uphold all company policies and standards.
• Foster an inspiring team environment with open communication and set clear team goals.
• Develop and implement strategies to attract new customers and retain existing one.
• Anticipate customer and store needs by continuously evaluating the environment and customer cues.
• Deliver exceptional customer service with a customer first-attitude.
• Enhance customer service by connecting with customers and adhering to Apple customer experience standards.
• Manage store operations, organize and assign tasks and duties to store staff.
• Monitor and provide feedback on staff performance.
• Conduct staff performance appraisals to identify training needs and build career paths.
• Address and resolve customer complaints, escalating issues to the District Manager as needed.
• Motivate team members, recognize high performance and reward accomplishments.
• Act as a manager, coach and mentor to all store staff.
• Ensure all employees adhere to company policies and guidelines.
• Ensure adherence to cash handing policies at all times.
• Listen to team members' feedback and resolve any issues or conflicts.
• Delegate tasks and set deadlines for the store team.
• Monitor store security, ensuring cables and demo devices are in good condition at all times.
• Maintain the cleanliness and condition of the store and backroom.
• Lead by example in customer service and consistently display the right attitude.
• Prioritize staff training and support all training programs rolled out by the company.
• Actively engage with subordinates and all channels within the company by providing input and feedback.
• Perform additional Store Leader duties as assigned by District Manager or Head of Operations.

Job Requirements

• Proven experience in retail management or similar role.
• Strong leadership and team management skills.
• Excellent customer service skills.
• Ability to handle customer complaints and resolve conflicts.
• Strong organizational amd multitasking abilities.
• Familiarity with store operations and cash handling.
• Good communication and interpersonal skills.
• Ability to train and mentor staffs.
• Basic understanding of store security and cleanliness maintenance.