Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Senior Executive Customer Experience

Salary undisclosed

Apply on

JobStreet
Original
Simplified

Key Responsibilities

  • Oversee Cuckoo Air Conditioning installations and liaise with the PIC in designated states.
  • To act as Fujicare Sdn Bhd liaison person with Business Partners and customers concerning the Air Conditioning rent-to-own program by Cuckoo.
  • Address queries and complaints timely and by the Standard Operating Procedure (SOP) set.
  • To deliver an excellent customer service standard every time interacting with customers and Business Partners.
  • Consistently monitor the team's performance and work closely with the HOD on the job arrangement for the team.
  • Consistently monitor the performance of all Business Partners in the aspects of:
    a. quality of work for all installation job
    b. quality/standards of work performed during each re-visit for ICS cases.
  • To assist and support our Stakeholders in all areas required as per the agreed Service Level Agreement (SLA).
  • To immediately report to the HOD should there be challenges in/during performing their duties.
  • To support the HOD with any reports or ad hoc tasks assigned.
  • Develop and maintain strong relationships with Business Partners, Stakeholders
    team members to make sure of ongoing satisfaction.
  • Attend any relevant meeting, discussion, training, etc. as and when required.
  • To assist with monthly closing and preparing the monthly report.
  • Acknowledge the need for flexibility and adaptability to undertake any other
    duties when assigned by the Management from time to time.

    • Qualifications

  • A bachelor’s degree in business administration, management or a related field is
    preferred.
  • At least 3-4 years of working experience in a customer engagement-related field is required.
  • Proficiency in Mandarin is a plus.
  • Able to converse fluently in English and Bahasa. Mandarin is a plus.
  • Team leader with strong organizational skills, and leadership skills.
  • Excellent communication and interpersonal skills.
  • Patience and the ability to handle challenging situations with professionalism.
  • Problem-solving skills and a proactive approach to addressing team needs.
  • Familiarity with customer service software and systems.
  • Adaptability to evolving processes and procedures.
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