DIGITAL MARKETING ASSISTANT (WEBMASTER & CUSTOMER SUPPORT)

About M Boutique Family of Hotels :

Are you young or young at heart? Join the dynamic Digital Marketing team at M Boutique Hotels, where creativity and passion come together! We're looking for enthusiastic individuals who are ready to grow, innovate, and make an impact in the hospitality industry. This is your chance to develop your digital marketing skills, work with a fun and vibrant team, and enjoy ample opportunities for professional growth. If you're ready to bring fresh ideas and help us elevate our brand, we'd love to meet you!

Job Description:

M Boutique Hotels is looking for a tech-savvy and creative Digital Marketing Assistant to join our team. The ideal candidate will have a passion for web management, analytics, video editing, and customer engagement. You will play a key role in maintaining our digital platforms, enhancing user experience, and supporting our overall digital marketing efforts. This position is perfect for someone who enjoys a hands-on approach to managing websites, analyzing data, and creating multimedia content.

Key Responsibilities:

Webmastering & Website Management:

• Oversee the day-to-day management of M Boutique Hotels’ websites, ensuring that content is current, accurate, and optimized for both desktop and mobile.
• Collaborate with developers to troubleshoot technical issues, implement design changes, and improve website performance.
• Ensure website security and monitor uptime, performance, and user experience.

Web Analytics & Reporting:

• Track and analyze website traffic, user behavior, and conversion rates using tools such as Google Analytics.
• Prepare detailed reports on website performance, providing actionable insights to optimize campaigns, user engagement, and online bookings.
• Monitor and improve SEO to enhance website visibility and rankings.

Video Editing & Multimedia Creation:

• Edit and produce high-quality videos for website, social media, and promotional purposes.
• Work with the marketing team to create engaging video content that reflects the brand’s voice and values.
• Assist in creating multimedia content such as GIFs, animations, and short films for digital channels.

Customer Support & Engagement:

• Provide prompt online customer support, responding to inquiries, troubleshooting website issues, and managing feedback via chat, email, and social media.
• Engage with guests through digital platforms to ensure a seamless booking experience and handle customer queries.
• Collaborate with the customer service team to resolve issues and enhance guest satisfaction.

Requirements:

• Experience in website management (WordPress or similar CMS) and basic HTML/CSS knowledge.
• Proficiency in Google Analytics, web metrics, and SEO best practices.
• Strong video editing skills (Adobe Premiere Pro, Final Cut Pro, or similar software).
• Excellent problem-solving abilities and attention to detail.
• Strong communication and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Familiarity with customer service tools and digital communication platforms is a plus.

What We Offer:

• Opportunities for professional growth and skill development.
• A dynamic, fun, and collaborative work environment.
• The chance to contribute to a unique brand that embraces creativity and innovation in the Hotel Sector.

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Evening shift
• Fixed shift
• Holidays
• Rotational shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• What are your hobbies?
• What type of working culture are you looking for in your prospected organization?
• Would you say you are a resourceful person? If the answer is yes, would appreciate a short example.

Experience:

• Digital Marketing (Social Media or Event Management): 1 year (Required)