Apply on
Original
Simplified
About The Job Customer Support Specialist (SG)
Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data?
Qashier is looking for a Customer Support Specialist to support our growth! This role might be for you if you have knowledge and a keen interest in POS and payment systems, operations, or customer support.
In this role, you'll work closely with our merchants to cover key business hours. This is a full-time position that requires both on-site and remote work, 4 weekdays (onsite) and 1 weekend (remote).
Key Responsibilities
Ready to make an impact on FinTech biz? Click 'Apply' or connect with me via email at [email protected] , and let's chat!
About Us
Qashier (qashier.com) is a venture-backed startup that provides smart point-of-sale (POS) solutions that help merchants digitise their businesses. We are transforming the way retail operations and payments are done. Our flagship product is the Qashier Smart Terminal, a connected, multi-purpose device that combines cloud-based POS software, integrated payment acceptance, and a proprietary app store in one uniquely designed device. Manage entire stores with just one sleek terminal on the counter!
Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data?
Qashier is looking for a Customer Support Specialist to support our growth! This role might be for you if you have knowledge and a keen interest in POS and payment systems, operations, or customer support.
In this role, you'll work closely with our merchants to cover key business hours. This is a full-time position that requires both on-site and remote work, 4 weekdays (onsite) and 1 weekend (remote).
Key Responsibilities
- Off-site troubleshooting, technical issue verification, and solving our merchants' concerns through phone, email, and live chat within target SLAs
- Partner with our merchants to effectively resolve issues through phone virtual meetings.
- Log merchants feature requests and feedback to the product team.
- Route leads and issues to the appropriate team using established processes (E.g., Sales lead to the Sales team, bugs to the Product Team, etc.).
- Answer how-to questions, offer workarounds, and solve issues immediately.
- Show composure, resilience, professionalism and flexibility.
- Minimum one year of experience in Customer Support, preferably in B2B
- Passionate about technology, startups, Fintech, and the retail space
- Strong interpersonal skills with good bilingual oral skills
- A keen attention to detail and customer service oriented
- Strong creative problem-solving skills
Ready to make an impact on FinTech biz? Click 'Apply' or connect with me via email at [email protected] , and let's chat!
About Us
Qashier (qashier.com) is a venture-backed startup that provides smart point-of-sale (POS) solutions that help merchants digitise their businesses. We are transforming the way retail operations and payments are done. Our flagship product is the Qashier Smart Terminal, a connected, multi-purpose device that combines cloud-based POS software, integrated payment acceptance, and a proprietary app store in one uniquely designed device. Manage entire stores with just one sleek terminal on the counter!
Similar Jobs