Engineer II, Field Service
Salary undisclosed
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This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
As a field service engineer, ensure customer needs are met using appropriate resources:
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
As a field service engineer, ensure customer needs are met using appropriate resources:
- Conduct on-site tool installations and follow testing procedures to ensure accurate working order
- Conduct on-site scheduled planned maintenance visits
- Provide troubleshooting and repair support for customers and other field service personnel
- Cultivate and develop positive working relationships with customers, system users, and company personnel
- Successfully complete technical training as required
- Proactively seek out additional learning opportunities both inside and outside of the region
- Travel, sometimes on short notice to customer sites to resolve problems or support colleagues
- Complete and submit administrative reports
- Partner with colleagues to acquire or provide technical mentorship and training
- Provide training for users on system operation
- Make yourself available to train and mentor new field service engineers
- Provide feedback to product quality teams
- Minimum educational requirement Diploma / Degree in engineering (preferably in Applied Physics, Electronics, or Electro-Mechanics), equivalent combination of education and experience in electronic system problem solving
- Minimum of 2-3 years of hands-on technical experience installing, repairing and calibrating tools such as SEM, TEM, FIB, Probers, or similar systems.
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