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Client Support Representative

Salary undisclosed

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Job Responsibility

Key Responsibilities

ï¸ Product Support: Assist customers with printer-related inquiries, troubleshooting, and resolving issues.

Communication: Provide prompt and courteous responses to customer emails, calls, and chats.

Reporting: Maintain accurate records of customer interactions and feedback.

Customer Satisfaction: Ensure a high level of customer satisfaction by going above and beyond in service delivery.

Job Requirements

  • Shout out to all Peeps out there! Come and be part of Our Team!*

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Are you passionate about providing exceptional customer service? Do you have a knack for solving problems and a keen interest in the digital industry? If so, we want to hear from you!

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What We Offer:Â

Job Position: Customer Service Specialist (Cantonese Speaker)

Industry: Digital (Printer & Imaging Solutions)

Working Hours: Day Shifts Only (Permanent Off day on Sunday)

Location: Ara Damansara, Petaling Jaya (Nearby Ara Damansara LRT)

Salary: Monthly salary with minimum RM4000 above, plus KPI incentive up to RM200

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ϸ Skills & Qualifications

Technical Proficiency: Familiarity with printer hardware and software is a plus.

Problem-Solving: Ability to think on your feet and resolve issues quickly.

ï¸ Communication: Excellent verbal (Cantonese & English) and written communication skills.

Experience: Previous experience in customer service or technical support, preferably in the digital industry. Fresh graduates are welcomed!Â

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Job Benefits

Perks & Benefits:

ï¸ Paid Time Off: Generous vacation days and holidays. (5 working days per week)

Growth Opportunities: Professional development and career advancement.

Health Coverage: Medical leave entitlement

Team Environment: Work with a supportive and dynamic team.