Chat Support Agent (Mandarin/Cantonese)

RM 3,000 - RM 3,500 / Per Mon

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Responsibility

Assist customer issues via chat with excellent quality customer service.
Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer
Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
Develop excellent product knowledge to enhance customers’ experience and support.
Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
Grow as part of Live Operations in line with our client values and COE principles.
Work on personal and team goals as part of a dynamic team in a fast paced environment.
You can connect with me directly on [email protected] OR WhatsApp me on +60 14-394 5285 for more details.

Requirements

Candidate must possess at least SPM.
Required language(s): Mandarin or Cantonese
Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
Able to work in Rotational Shift.
You can connect with me directly on [email protected] OR WhatsApp me on +60 14-394 5285 for more details.

Benefits