Customer Service - Korean Language
Salary undisclosed
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Mango Global is an organization, successfully providing IT Technology Solutions, end to end Human Resource Consulting Services and Training Solutions to organizations and to society at large across the globe.
POSITION: CUSTOMER SERVICE - KOREAN SPEAKERS
Location: KL Sentral
Salary: RM 9,200
REQUIREMENTS
- Korean speakers
- Bachelor Degree
- Working location: Malaysia
- Valid passport
- 0-6 months of customer support experience
RESPONSIBILITIES:
- Answer phone calls, e-mails, live chats, and messages on social media from customers
- Answer customer inquiries and resolve customer issues in an efficient and timely manner
- Help customers with issues related to the service, troubleshoot on the customer's behalf, and solve the customer's problems to the best of your ability
- Responding to customer complaints and implementing customer retention strategies to reduce churn, retain existing business, and increase loyalty
- Use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services.
- Flexible in working on all shifts as per business requirements
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