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IT Administrator 虚拟机技术客服

RM 2,500 - RM 3,300 / Per Mon


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Key Responsibilities:

  • Technical Support: Provide troubleshooting, issue resolution, and customer guidance on product configurations.
  • Email Management: Monitor, prioritize, and respond to customer emails with prompt and professional service.
  • Server Management: Administer, monitor, and maintain servers to ensure reliable performance.
  • Datacenter Maintenance: Perform hardware installations/upgrades at datacenters when needed, following safety protocols.
  • Abuse Contact Handling: Manage abuse complaints, forwarding issues to customers and ensuring follow-ups.
  • Billing: Verify payments, document transactions, and process refunds.
  • Documentation: Maintain accurate records of customer support and contribute to technical knowledge sharing.

    Bonus Skills:

    • Operating Systems: Strong proficiency in administering Windows and Linux/Unix, including installation, configuration, and maintenance.
    • Networking Protocols: A solid understanding of TCP/IP, DNS, and DHCP, with hands-on experience configuring firewalls, routers, and switches.
    • Virtualization Technologies: Practical experience with VMware, Hyper-V, or KVM for managing virtual environments.
    • Scripting Skills: Advanced skills in scripting with PowerShell (for Windows automation) and Bash (for Linux automation) are advantageous for task automation.
    • Hardware Management: In-depth knowledge of RAID configurations and hardware troubleshooting offers a technical edge.
    • Additional Experience: Familiarity with GenAI tools, gaming, Google Workspace, and the Discord API is a notable plus.
    • DIY Technical Skills: Hands-on experience in building custom PCs is a valuable technical advantage and demonstrates practical expertise.

Working Days: Monday to Friday

Working Hours: 9 AM to 6 PM

  • Permanent Employment Months: 5 days Hybrid Work: at least 3 days in-office, 9 AM to 6 PM (8 hours + 1-hour flexible lunch).
  • Probation Training Months(2-3 Months): 5 days WFH Work: 2 PM to 10 PM, Monday to Friday (7 hours + 1-hour flexible dinner break), remote-based training.
  • Probation Final Month: Must work in the office during the last month of probation to qualify for permanent employment. 5 days, 9 AM to 6 PM (8 hours + 1-hour flexible lunch).

    Qualifications:

    • Education: Must have Diploma/Degree in IT, Computer Science, Software Engineering or related fields. Fresh graduates are encouraged to apply.
    • Languages: Proficiency in both Mandarin and English (spoken and written) is required.
    • Typing Speed: Minimum of 50 WPM for 30 second test via MonkeyType.
    • Driving License: Candidates must possess a valid Malaysian car license and have at least one year of driving experience, as driving is required for data center maintenance.
    • Working Experience: No prior experience needed; training will be provided. Training: On-the-job training and mentorship during probation, with senior team members guiding you. Own computer required for remote probation.
  • Culture:

    • Supportive Team Culture: Young, inclusive, and vibrant work environment where collaboration and creativity thrive.
    • Location Convenience: The office is conveniently located next to Abdullah Hukum station (LRT KTM) and Mid Valley, providing easy commuting and living.
    • Team Gatherings: Monthly team-building activities and social events to foster camaraderie.
    • Hybrid Work Flexibility: Balance work-from-home and office-based work, with flexible hours.
    • New Employees Flex: Full remote for the beginning period of probationary training.
    • Learning and Growth Opportunities: A willingness to learn can lead to higher positions and salary adjustments, along with potential additional roles or quests and corresponding pay is rewarded.

      Benefits:

      • Financial Contributions: EPF, SOCSO and PCB are included.
      • Overtime Pay: 1.5x regular hourly rate for overtime hours worked.
      • Holiday Pay: 2x pay for work on Kuala Lumpur public holidays.
      • Transportation Allowance for datacenter visits.
      • Annual Bonus: Performance-based bonus incentives.
      • Laptop Provided: Company-issued laptop for work purposes in office only.
      • Training Provided: Senior team members are approachable, young and energetic.
      • Time Off - Annual Leave, Medical and Hospitalisation Leave.