Senior Technical Support Engineer

RM 3,000 - RM 5,000 / Per Mon

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Responsible for troubleshooting and resolving issues related to network and server systems.
Deliver outstanding customer service by providing timely and effective technical assistance to customers on-site or via remote-access systems such as phone, email, and live chat.
Collaborate with cross-functional teams, including product management, sales, engineering, and quality assurance, to identify and resolve technical issues and improve product functionality.
Continuously improve technical support processes, knowledge base and workflows, implementing automation and self-service tools where applicable.
Develop and implement support processes and procedures to improve efficiency, productivity, and customer satisfaction.

A degree in Computer Science, IT, Software Engineering, or a related field.
Preferably have related experience in technical support, integration or in a data centre industry.
Preferably have strong technical knowledge of Windows, network products such as firewall, AP, router, and Layer 3 switch.
Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
Result-oriented, customer-focused, self-motivated, proactive and problem-solving.
Preferably able to speak in Mandarin, English and Bahasa Malaysia
Applicant must be a Malaysian citizen.
Must possess own car transport with valid driving license.