Senior Technical Support Engineer
RM 3,000 - RM 5,000 / Per Mon
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Simplified
- Responsible for troubleshooting and resolving issues related to network and server systems.
- Deliver outstanding customer service by providing timely and effective technical assistance to customers on-site or via remote-access systems such as phone, email, and live chat.
- Collaborate with cross-functional teams, including product management, sales, engineering, and quality assurance, to identify and resolve technical issues and improve product functionality.
- Continuously improve technical support processes, knowledge base and workflows, implementing automation and self-service tools where applicable.
- Develop and implement support processes and procedures to improve efficiency, productivity, and customer satisfaction.
- A degree in Computer Science, IT, Software Engineering, or a related field.
- Preferably have related experience in technical support, integration or in a data centre industry.
- Preferably have strong technical knowledge of Windows, network products such as firewall, AP, router, and Layer 3 switch.
- Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
- Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
- Keen interest in continual learning and professional development.
- Result-oriented, customer-focused, self-motivated, proactive and problem-solving.
- Preferably able to speak in Mandarin, English and Bahasa Malaysia
- Applicant must be a Malaysian citizen.
- Must possess own car transport with valid driving license.
- Car allowance
- Free parking
- Yearly bonus
- Company trips
- Health insurance
- Maternity leave
- Paternity leave
- Training opportunities
- Attendance incentive
- Professional development
- Opportunities for promotion
- EPF/SOCSO
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