Senior Retail Operation Executive

RM 5,000 - RM 7,000 / Per Mon

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Operation

Monitors and guides all branch operations to ensure compliance with company SOPs and requirements.
Monitor the compliance of operational processes with the prescribed SOP and recommend workarounds/revisions to address potential shortcomings/lapses
Responsible for the day-to-day retail operations efficiency
Responsible for the effectiveness of the retail staff in terms of product knowledge, selling skills, customer service, SOP, and wellbeing
Responsible for sales achievement and inventory control to ensure adequate stock supply at all branches.
Ensure effective inventory management and accurate record keeping, including accurate demand forecasting, inventory optimization, timely replenishment, and minimizing stock discrepancies
Propose the visual merchandise display at all branches / NEW branches in line with the prescribed layout/planogram and oversee the implementation process
Coaches and supports new outlet management, ensuring that IT is adequately resourced and set up for success
Monitor and analyze performance metrics-identify areas for improvement and implement strategies to enhance operational efficiency and reduce costs
Setting regional goals such as sales estimates and revenue projections
Monitoring each store's P&L reports
Any other ad hoc tasks that are instructed by your PIC relating to your responsibilities

People

Ensures that all branches within the area are adequately staffed at all levels
Creates positive people culture and working environment within all outlets in areas where people are motivated
Monitors staff retention and turnover, initiates a plan to retain the potential staff
To assist in recruitment and training new employees
Educating employees, assuring quality uniformity across the region, and boosting sales and profitability in their area.
Engaging with each branch manager/ supervisor to drive all branch KPI’s
Train, mentor, and coach store managers & assist with their career growth.
Controlling labour cost
Assist the branch manager / Supervisor in handling employee complaints.

Diploma/Degree in operations management or any relevant field
Minimum 2 years working experience in Operation Management field
Required skill(s): Microsoft Office Excel, Word, PowerPoint
Required language(s): Bahasa Malaysia, English, Mandarin (fluent in writing and speaking)
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and drive actionable insights.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex ideas clearly and concisely.
Ability to adapt quickly to changing priorities, work independently with minimal supervision, and thrive in a collaborative team environment.
Must possess a vehicle and be willing to travel between the branch.
Working Hours: 5am - 1.30pm (including 1hrs break)
Working days: 6 days per week (off day will be fixed on Monday)