Service Crew
RM 1,800 - RM 2,000 / Per Mon
Original
Simplified
- Greet customers warmly and provide friendly, prompt, and professional service.
- Handle customer inquiries and take accurate orders in person and through the POS system.
- Promote and suggest products and deals to customers.
- Ensure customer satisfaction by handling complaints and issues effectively and politely.
- Assist in the preparation of products, ensuring all items are fresh, delicious, and consistent with our quality standards.
- Follow food handling and hygiene protocols to maintain a clean and safe environment.
- Adhere to company SOPs for food preparation, including the correct handling and storage of ingredients.
- Prepare and serve a variety of beverages, including coffee and other specialty drinks, according to customer orders.
- Ensure that beverages are made to the highest quality standards.
- Operate the POS system efficiently for cash, card, or e-wallet transactions.
- Keep track of daily sales and ensure accurate cash handling at the end of shifts.
- Maintain cleanliness throughout the store, including the front counter, dining area, and kitchen.
- Restock supplies and ensure the store is well-organized and presentable at all times.
- Follow health and safety regulations, including food hygiene and cleanliness standards.
- Work as part of a team to ensure smooth daily operations.
- Assist fellow team members during peak hours and collaborate effectively to provide excellent service.
- Assist with opening and closing duties as required.
- Perform any additional tasks assigned by the supervisor or manager to support overall store performance.
- Minimum SPM qualification .
- Previous experience in F&B, customer service, or retail is a plus, but not required.
- Able to work in a fast-paced environment and handle multiple tasks.
- Strong communication skills and a positive, team-oriented attitude.
- Willingness to work flexible hours, including weekends and public holidays.
- EPF/ SOCSO
- Competitive salary and incentives.
- Training provided to ensure you excel in your role.
- Opportunities for career advancement within the company.
- Staff discounts on products.
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