IT System Analyst (CRM / Consumer Retail)

Responsibilities:

Managing CRM system administration, documentation, testing, and stakeholder coordination.

• Managing user creation, roles, access rights, and ensuring system security compliance.
• Preparing and maintaining documentation for system changes, deployments, and access control for audits.
• Supporting System Integration Testing (SIT) and User Acceptance Testing (UAT) by preparing test plans and coordinating testing processes.
• Coordinating with internal teams and external vendors, ensuring timely project updates and smooth operations.
• Developing and updating training materials, assisting in user training, and providing support for new features and system changes.

Profile

• Minimum Bachelor’s Degree/Diploma in IT or Computer Science
• Proven experience in CRM administration, including user and role management.
• Strong documentation skills for audits and compliance.
• Expertise in SIT/UAT testing and deployment coordination.
• Excellent communication and stakeholder management.