Customer Service Professional
Salary undisclosed
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Key Responsibilities:
With this role, the incumbent will be responsible to support all sales activities to export customers in the Food Ingredients division.
- Supports the Market Manager/Business Director/Assistant Customer Service Manager/Senior Customer Service Professional as the interface within the sales office in all customer related matters.
- Attend to customer inquiries and generate new customer leads.
- Develop and maintain a good working relationship with customers.
- Process customer orders, arrange and despatch shipments for customers and Channel Partners to meet delivery commitments.
- Provide accurate and timely information to customers and Channel Partners relating to all aspects of order processing, shipping and commercial information.
- Attend to customer related matters to ensure customer satisfaction and work closely with operations and related departments to resolve customer issues.
- Obtain order forecasts from customers and Channel Partners for production planning purposes.
- Supports the Market Manager/Business Director in the sales process, pricing and the implementation of product development strategy in line with business plans.
- Provides administrative support for marketing and marketing communications activity for the territory.
- Responsible on day-to-day administration and coordination activities of the sales and marketing division.
The incumbent must take a proactive role to ensure customer satisfaction throughout the sales and after-sales process.
Job Requirements:
- Applicants must have a Degree in related fields.
- At least 2-3 year(s) of working experience in customer service related field is required for this position.
- Applicants who are expose to manufacturing working environment is an added advantage..
- Preferably with some basic shipping knowledge in terms of incoterm.
- Familiar with SAP system is an added advantage.
- Pleasant personality with customer service at heart and mind.
- Good in both written & verbal in English. Knowledge in Mandarin is an added advantage.
- Applicants with strong analytical skills, problem-solving skills, result oriented and hardworking will have an added advantage.
- Flexible and willing to work beyond normal working hours.
- Able to work independently with less supervision and work as a team.
- Applicants must be proactive, hardworking and able to work under deadlines.
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