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Customer Service Professional

Salary undisclosed

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Key Responsibilities:

With this role, the incumbent will be responsible to support all sales activities to export customers in the Food Ingredients division.

  • Supports the Market Manager/Business Director/Assistant Customer Service Manager/Senior Customer Service Professional as the interface within the sales office in all customer related matters.
  • Attend to customer inquiries and generate new customer leads.
  • Develop and maintain a good working relationship with customers.
  • Process customer orders, arrange and despatch shipments for customers and Channel Partners to meet delivery commitments.
  • Provide accurate and timely information to customers and Channel Partners relating to all aspects of order processing, shipping and commercial information.
  • Attend to customer related matters to ensure customer satisfaction and work closely with operations and related departments to resolve customer issues.
  • Obtain order forecasts from customers and Channel Partners for production planning purposes.
  • Supports the Market Manager/Business Director in the sales process, pricing and the implementation of product development strategy in line with business plans.
  • Provides administrative support for marketing and marketing communications activity for the territory.
  • Responsible on day-to-day administration and coordination activities of the sales and marketing division.

The incumbent must take a proactive role to ensure customer satisfaction throughout the sales and after-sales process.

Job Requirements:

  • Applicants must have a Degree in related fields.
  • At least 2-3 year(s) of working experience in customer service related field is required for this position.
  • Applicants who are expose to manufacturing working environment is an added advantage..
  • Preferably with some basic shipping knowledge in terms of incoterm.
  • Familiar with SAP system is an added advantage.
  • Pleasant personality with customer service at heart and mind.
  • Good in both written & verbal in English. Knowledge in Mandarin is an added advantage.
  • Applicants with strong analytical skills, problem-solving skills, result oriented and hardworking will have an added advantage.
  • Flexible and willing to work beyond normal working hours.
  • Able to work independently with less supervision and work as a team.
  • Applicants must be proactive, hardworking and able to work under deadlines.