Assistant Manager, Business Support-Broking (GEGM)

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professional to join our team as Assistant Manager, Business Support-Broking (GEGM).

Job Summary :

To facilitate the department back ends and to make sure the department’s work flow runs as smoothly as possible in order to meet the demands of corporate brokers and group accounts.

Job Description :

• Generate new or renewal of business policies.
• Work on the endorsement of policies requested by brokers.
• To make sure documents are saved into the respective folders for accessible references.
• Batch and EWMS to issue policies, renewals & endorsements according to authority limits
• To ensure filling of policies, endorsements, other correspondence & Statement of Account.
• Liaise with Underwriter & Policy Processing Teams to make sure policies & endorsement are issued on a timely manner.
• To print from EWMS system for policy issuance.
• Follow up with RI on Reinsurance Placement Slip
• Follow up with brokers on outstanding documents.
• Convert client staff listing to MiCare template for Group Hospitalisation & Surgical Policy.
• To compile monthly declarations for GHS policies
• Arrangement of dispatch and courier i.e. (Medical Cards, Documents, etc.)
• Issuance of Cover Note requested by broker whilst pending of policy.
• To prepare Certificate of Insurance.
• Verify and update the listings for department to keep track on tasks to be done.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
• To adhere to AMLA provisions and all other applicable policies and compliance matters concerning GEGM and the Great Eastern Group and be vigilant to uphold these in the discharge of duties
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns /risks and proactively shares best risk management practices

The Person:

• Possess a Bachelor’s Degree in Insurance Studies, Business Administration and etc.
• Qualification in MII is ideal (DMII, AMII, ACII).
• 4-5 years of experience in the general insurance industry is ideal. Experience in the broking field is ideal.
• Able to perform basic survey/risk evaluation and has knowledge on all general insurance classes and insurance processes e.g. underwriting.
• Positive communication and customer relation skills.
• Committed and flexible attitude. Honest and able to work with minimum supervision.
• Proficient in Microsoft Office and is tech savvy.
• Able to perform accounts management (including credit control and reconciliation)
• Tactful, Diplomatic & Respectful in all interaction.
• Ability to prioritize and multi-task effectively in a fast-paced environment.
• To adhere to AMLA provisions and other relevant compliance matters pertaining to GEGM and the Great Eastern Group policies and be vigilant to uphold these in the discharge of my duties.
• High level of integrity, takes accountability of work and good attitude over teamwork
• Takes initiative to improve current state of things and adaptable to embrace new changes

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Location: GEGM HQ

Entity: Great Eastern General Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.